Enterprise SLAs & Trust

Enterprise-Grade SLAs. Bank-Grade Trust.

Built from the ground up for zero-trust multi-tenant isolation, 99.98% contractual uptime commitments, and absolute data privacy. Your catalog margins and customer search queries are never shared or used to train public models.

High-Level SLA Snapshot

99.98%
Contractual Uptime SLA
Backed by financial credits and multi-cloud active failover.
<15ms
Global Edge Latency P95
Distributed across 32 points of presence worldwide.
Zero
Model Data Leakage
Your search telemetry is NEVER used to train external LLMs.
15-Min
P1 Incident Response
Named Solution Architect on dedicated 24/7/365 bridge.
Security by Design

Engineered for Global Commerce Compliance & Reliability

How NexorAIQ protects enterprise retail catalogs, trade contract pricing, and millions of customer search interactions daily.

Data Partitioning

Cryptographic Multi-Tenant Isolation

Every store index is partition-isolated with tenant-scoped cryptographic keys. Vector embeddings, catalog pricing, and query telemetry cannot be leaked across merchant environments.

End-to-End Encryption

FIPS 140-2 AES-256 & TLS 1.3

All search queries, product sync webhooks, and dashboard administration requests are encrypted in transit via TLS 1.3 and at rest using AES-256 encryption keys.

Model Privacy

Strict Zero-Training Data Policy

Unlike generic AI search platforms, NexorAIQ will NEVER feed your proprietary search queries, product conversion data, or margin metadata into shared public LLM training datasets.

Automated Auditing

Continuous Security Auditing & Code Scanning

Undergoes continuous vulnerability scans, automated dependency audits, and static code analysis. Engineered to comply with enterprise zero-trust principles and international privacy laws.

High Availability

Active-Active Multi-Cloud Redundancy

Edge nodes are distributed across resilient cloud networks with automated health checks. If a regional node experiences latency, traffic reroutes in sub-10ms with zero disruption.

Privacy Compliance

GDPR, CCPA & Automated IP Scrubbing

Complete self-serve data subject deletion workflows, automated IP address pseudonymization, and zero persistent cookie tracking for end-consumer privacy compliance.

Guaranteed Uptime & SLAs

Contractual SLAs & Support Commitments

Backed by formal service agreements with guaranteed financial bill credits, 24/7 designated engineering response, and automated multi-region failover.

Standard SLA

Production-ready availability for growing storefronts and mid-market catalogs.
99.9%Uptime SLA
Up to 15% Monthly Service Credit
P1 Incident Response
4 Business Hours
Support Channels
Ticketing & Email Desk
Architecture Audits
Annual Performance Review
Engineering Escalation
Tier-2 Technical Support
Maximum Monthly Downtime
< 43.8 minutes / month

Growth SLA

Accelerated 24/7 response times and high availability for scaling volume.
99.95%Uptime SLA
Up to 25% Monthly Service Credit
P1 Incident Response
24/7 Critical
1 Hour (24/7/365)
Support Channels
Priority Chat & Fast-Track Email
Architecture Audits
Semi-Annual Index Reviews
Engineering Escalation
Senior Solutions Engineering
Maximum Monthly Downtime
< 21.9 minutes / month
Contractual Financial Service Credits
If monthly uptime falls below contractual commitments, eligible accounts automatically receive between 10% to 50% bill credits on that billing cycle's invoice.
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